Refund & Cancellation Policy

The window

You may cancel and receive a full refund within 72 hours of purchase, provided you have not attended a live session.

Once a live session has been attended, or once the 72 hours have passed, a refund is at Soloneur's discretion. We will still look at genuine cases — write to us and explain.

How to ask

Email support@soloneur.in from the address you enrolled with, saying what you bought and when. No form and no phone queue.

How long it takes

Approved refunds are sent back to the original payment method within 5 to 7 working days of approval. How quickly it then appears on a statement is up to your bank, and usually takes a further 2 to 5 working days.

Part payments

A part payment made to hold a seat is refundable on the same terms as any other payment: within 72 hours of paying, and provided no live session has been attended.

The 48-hour balance deadline and the 72-hour refund window are separate. Missing the balance deadline releases the seat; it does not, on its own, take the money. Within 72 hours of paying you can still ask for it back.

After 72 hours a part payment is not refunded in cash, and it is not simply kept. We will speak with you and provide access to one or more Soloneur courses, or other digital content, of a value we consider fair against what you paid.

What is provided is our decision. It is not exchangeable for cash and does not create an entitlement to any particular course. Write to support@soloneur.in if we have not already been in touch.

Cancelling a membership

A membership runs for the period stated at purchase and can be left to lapse at the end of it; there is no automatic renewal charge without a fresh purchase. Cancelling part-way through a paid period does not create a pro-rata refund outside the window above.